GUEST SPEAKER!The Importance of Social Media and Customer Care Chris Holland of Juggernaut Marketing Communications Tuesday, March 10 at 11:00 a.m. Pacific (2:00 p.m. Eastern)
Imagine this: A happy customer returns to your business, tells their friends, and shares their positive experience widely. Now imagine this: An unhappy customer tells everyone of their horrible experience at your business and spreads this information with a vengeance. When handled correctly, all customer communications—good or otherwise—can benefit a business. In this session Chris will discuss the importance of customer care in today’s age of instant communication, how to establish social media policies and procedures, how to integrate customer care into your MAP (Marketing Action Plan), and how to navigate through both positive and negative online feedback. Save your spot and sign up today!
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